Supplies Made Simple™: Talk to our Sales Team today!
Frequently Asked Questions
If you've got a question that isn't answered below, send us an email or message us via chat below. We'll get back to you as soon as we can.
- What are your average delivery times for Imported Air Freight Cargo?
- What are your average delivery times for Imported Ocean Freight Cargo?
- Do you have a minimum order requirement?
It depends on the manufacturer and if the product is in stock or needs to be procured from a manufacturer. Price breaks may occur with increased quantities.
Send us an email or message us via chat below.
- Do you offer express, Next Day Air or 2nd Day Air?
In these uncertain COVID times we simply cannot guarantee dedicated time frames or costs, we do our level best to ensure orders ship withing previously stated designated shipping times. All shipping/freight charges are passed as a direct cost to the buyer.
Send us an email or message us via chat below.
- Can you provide pictures of your products?
Yes, however until the product is purchased and procured, we can only give general information unless you have a specific brand you are requesting.
Send us an email or message us via chat below.
- Will I receive a letter of Certificate of Authentication with every order?
We can provide but cannot guarantee these will be included in every order.
Send us an email or message us via chat below.
- Are all your Covid products FDA approved?
Yes, we adhere to all domestic and international guidelines if you are requesting a medical grade product and it requires FDA approval.
Send us an email or message us via chat below.
- Do you work with multiple manufacturers or do you manufacture products?
We do not manufacture products. All products or services are outsourced. We work with multiple manufacturers and service networks directly to provide needed services and can customize products for customer needs, depending on quantity.
Send us an email or message us via chat below.
- Are your products or services source from the US or Abroad?
We have the ability to source from over 40 countries, depending on your needs.
Send us an email or message us via chat below.
- What forms of payment do you take?
We take ACH, Wire, Credit Cards with a signed Credit Card Authorization form or checks, however, payment must be cleared by our bank before the product will be procured or shipped.
Send us an email or message us via chat below.
- What is your turn around time for Quotes during Covid?
24-48 hours from the time of submission is our goal as if we import, we need to wait for foreign markets to open to price goods and if they are on the ground, we need to calculate actual costs to pass along the best price. Some special or customized requests may take longer.
Send us an email or message us via chat below.
- What are the most popular or “in demand” Covid PPE supplies that you carry?
Gloves (Nitrile, Vinyl, Latex), Loop Masks, N95 masks, Covid Rapid Tests with lab services optional, Ventilators, Gowns, and EPA List N Disinfectant wipes.
Send us an email or message us via chat below.
- Are there any PPE Popular supplies that you cannot procure?
We do our best and to date, we have not had any we have not been able to procure, although there may be a slight waitlist to retrieve products. Specific brands do not apply to this statement as those are specific to each manufacturer.
Send us an email or message us via chat below.
- Can you change the Billing or Shipping Address on an existing invoice? Is there a certain window or time frame to make these changes?
Yes, changes can be corrected and a revised invoice will be sent, however, any shipping changes may incur an additional charge if they have already shipped to a specific location during the procurement process.
Send us an email or message us via chat below.
- What Information will you need to create a final Invoice?
First & Last name, billing and/or shipping address, quantities and products requested, pricing approved by CHA procurement team, buyer special instructions, and payment method.
Send us an email or message us via chat below.
- Do you have an internal Inventory list that shows PPE item, description and packaging data?
During Covid, we do not distribute this information. If there is a special request, management needs to review and approve.
Send us an email or message us via chat below.
- Which PPE Items do you have that are OTG?
During COVID-19, High Demand PPE products are ordered quickly, this is a fluid market, changes occur daily; the sooner we obtain the item, quantity, shipping, invoice and payment data we can process the order. For special needs, please contact CHA procurement team.
Send us an email or message us via chat below.
